The terms used in these Terms and Conditions shall mean:

1. "Organizer" – Senetic Pte. Ltd. with its registered office in Singapore, 33 Ubi Avenue 3 #08-13Vertex Tower B Singapore 408868.
2. "Program" – Senetic Referral Program – Microsoft CSP.
3. "Referrer" – An entrepreneur who will refer another company to purchase Microsoft CSP services in Senetic.
4. "Referral" – a new customer who purchases Microsoft CSP services in Senetic on the terms set out in §3 section 2.
5. "Microsoft CSP Services" – Microsoft subscriptions sold in the Cloud Solution Provider model by Senetic.
6. "Terms and Conditions" – these Terms and Conditions are binding on the Organizer and the Participants and define the terms and conditions of the "Senetic Referral Program" promotion.

1. The Terms and Conditions define the terms and conditions of participation in the Senetic Referral Program.
2. The purpose of the Program is to reward Customers who recommend Microsoft CSP services offered by the Organizer, specified in Appendix No. 1 to these Terms and Conditions.
3. The program is valid from the date of its publication until further notice.

1. Only entrepreneurs can participate in the Program.
2. The Referred Client must:
   1. Be a new Senetic Customer or a Customer who has not purchased a Microsoft CSP license with Senetic for at least the last 24 months;
   2. Purchase Microsoft CSP services:
      • Microsoft CSP Azure
      • Microsoft CSP Cloud
      • Microsoft CSP Perpetual
      • Microsoft CSP Software Subscription

      with a net value of at least $2 800 (calculated at regular prices, without discounts).

3. The Referrer can submit any number of new companies. Each effective referral entitles you to a separate remuneration.
4. The remuneration is awarded after the transaction is completed and confirmed by the Organizer.

1. The Referrer's Reward is $280 net.
   1. The reward is paid on the basis of an invoice issued by the Referrer for the customer acquisition service.
   2. In the case of the provision of the Referral Service by a Referrer with a tax residence other than the Organizer, the Referrer is obliged to provide a tax residence certificate. The Organizer has the right to withhold tax in accordance with the applicable regulations.
2. The Organizer stipulates that the validity of the recommendation from the moment of its submission by the Referrer to the execution of the order by the Referred Client is a maximum of 12 months.
3. The reward does not affect the prices of subsequent subscription renewals – each renewal is at regular prices.
4. The program cannot be combined with other Senetic promotions, discounts, or special offers.

1. The Organizer reserves the right to verify the legitimacy of the recommendation and the value of the purchases made by the Referred Client.
2. In the event of finding abuse or failure to meet the conditions of the Program, the Organizer has the right to refuse to award the prize.
3. The Organizer is not responsible for incorrect data provided by the Participant.

1. Each Referrer has the right to file a complaint regarding irregularities in the implementation of the Program. Complaints may be submitted during the Programme and no later than 30 days after its completion. Complaints submitted after the expiry of the indicated deadline will not be considered.
2. Complaints can be submitted in the form of a post or by e-mail to the following address: [email protected].
3. The complaint must contain the Referrer's data, the reason for the complaint, the content of the complainant's request and a description of the circumstances justifying the complaint.
4. The complaint procedure is conducted by the Organizer. The Organizer shall notify the Referrer of the result of the complaint procedure in the same manner as the Complaint was delivered to the Organizer.
5. The time for considering the complaint by the Organizer is no more than 21 days from the date of receipt of the complaint by the Organizer.
6. Due to the complexity of the case being the reason for the complaint, the period of consideration of the complaint may be extended accordingly.

1. Data controller: The controller of your personal data is Senetic Pte. Ltd. ("Controller", "we", "us", or "our"), with its registered office at 33 Ubi Avenue 3 #08-13Vertex Tower B Singapore 408868, Singapore. For any inquiries regarding data protection, you may contact us via e-mail: [email protected].
2. Categories of personal data: We may collect and process the following categories of personal data:
   1. Identification data: name, surname;
   2. Contact data: email address, telephone number, postal address;
   3. Professional data: job title, employer, business contact details;
   4. Financial data: payment information, transaction history;
   5. Technical data: IP address, device identifiers, browser type, access logs;
   6. Communication data: correspondence records, preferences, feedback.
3. Purposes and legal bases for processing: We process your personal data for the following purposes:
   1. Performance of a contract: to fulfill our contractual obligations to you, including providing services, processing orders, and managing your account;
   2. Legal compliance: to comply with our legal and regulatory obligations, including tax, accounting, anti-money laundering, and reporting requirements;
   3. Legitimate interests: to pursue our legitimate business interests, including:
      1. administration and management of business operations,
      2. fraud prevention and security,
      3. establishment, exercise, or defense of legal claims,
      4. direct marketing of our products and services (where permitted),
      5. improving our products, services, and customer experience;
   4. Consent: where you have provided your explicit consent for specific processing activities, such as marketing communications.
4. Recipients of personal data: Your personal data may be disclosed to:
   1. Service providers acting on our behalf (accounting, legal, IT, audit, logistics, payment processing);
   2. Financial institutions for payment processing;
   3. Postal operators, couriers, and freight forwarders;
   4. Government authorities and regulatory bodies when required by law;
   5. Professional advisors (lawyers, auditors, consultants) under appropriate confidentiality obligations.
5. International data transfers: Your personal data may be transferred to, stored, or processed in countries outside your country of residence, especially to our parent company in Poland. When we transfer data internationally, we ensure appropriate safeguards are in place, which may include:
   1. Transfers to countries recognized as providing adequate data protection;
   2. Standard contractual clauses approved by relevant authorities;
   3. Certification mechanisms or codes of conduct;
   4. Your explicit consent where legally required.

   You may request information about specific safeguards by contacting us at: [email protected].

6. Data retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
   1. For the duration of our contractual relationship;
   2. As required by applicable laws and regulations (e.g., tax and accounting records);
   3. Until the expiration of applicable limitation periods for potential legal claims;
   4. Until you withdraw your consent (where consent is the legal basis);
   5. Until you successfully exercise your right to erasure or object to processing.
7. Your rights: Subject to applicable law and any exemptions, you may have the following rights regarding your personal data:
   1. Right to access;
   2. Right to rectification;
   3. Right to erasure (deletion);
   4. Right to restriction;
   5. Right to data portability;
   6. Right to object;
   7. Right to withdraw consent;
   8. Right not to be subject to automated decision-making.
8. How to exercise your rights: To exercise any of your rights, please submit a request to [email protected]. We will respond to your request within the timeframe required by applicable law (generally within 30 days, though this may vary by jurisdiction). We may need to verify your identity before processing your request.
9. Right to lodge a complaint: If you believe that our processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC). We encourage you to contact us first so we can address your concerns directly.
10. Provision of personal data: Certain personal data is required for us to perform our contractual obligations. If you do not provide such data, we may not be able to provide our services to you.
11. Data source: We collect personal data directly from you, automatically through your use of our services.
12. Data security: We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
13. Automated decision-making: We do not use automated decision-making that produces legal or similarly significant effects on individuals.

1. The Organizer reserves the right to change the Terms and Conditions during the promotion, informing the participants about it by e-mail.
2. Participation in the promotion constitutes acceptance of these Terms and Conditions.
3. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code and the Terms and Conditions of Cloud Services shall apply.
4. These Terms and Conditions enter into force upon their publication.
5. Any information about the Program contained in any other materials, in particular promotional and advertising materials, is only supplementary to the binding provisions of the Terms and Conditions.
6. In the event of any change or cancellation of any of the provisions of the Terms and Conditions, the remaining provisions thereof shall remain in force.